Refund Policy

At FreezeDriedCandyOnline.com, we pride ourselves on delivering top-quality freeze-dried treats to our customers. Due to the nature of our products being perishable food items, we do not process refunds in general. This policy helps us maintain our strict quality and hygiene standards, ensuring that every product meets the highest expectations.

However, we understand that, on rare occasions, issues may arise with your order. If you receive a product that is damaged or defective, we are committed to making it right under specific conditions.

How to Report an Issue:
If you encounter any problem with the product you receive, we kindly request that you:

1. Record a clear video demonstrating the issue with the product. This is essential for us to assess the situation accurately.
2. Email us at support@freezedriedcandyonline.com with the subject line "Issue with the Product."
3. In your email, please describe the issue in detail and attach the video for our review.

Once your email is received, our team will review the evidence and respond as soon as possible. If the issue is verified, we will send a replacement product at no additional cost. In some cases, where a replacement isn’t feasible, we may offer a partial refund—this refund will exclude shipping and delivery charges.

Important Note:

• Shipping and delivery fees are non-refundable, regardless of the situation.
• Refunds, if provided, will only cover the product value minus any applicable shipping costs.

Our goal is to ensure your satisfaction while adhering to our food safety policies. Thank you for your understanding and cooperation in helping us maintain these high standards.